Refund policy

Because our products feature delicate hand-knit craftsmanship and made-to-order luxury tailoring, we maintain a strict but fair exchange policy to ensure customer satisfaction:
Eligibility Window: We accept exchange requests within 7 days of delivery.
Condition of Items: To be eligible for an exchange, your item must be unused, unwashed, unaltered, and in the same condition that you received it, with all original tags and packaging intact.
Non-Exchangeable Items:
Custom-sized items or tailored luxury formal gowns cannot be returned or exchanged unless they arrive with a manufacturing defect.
Items purchased on clearance or sale are final sale.

How to Request an Exchange
Contact Us: To initiate an exchange, please email us or reach out via our official Instagram/WhatsApp with your Order Number and photos of the item.
Inspection: Once your exchange request is approved, you will be instructed to ship the item back to our warehouse.
Processing: Upon receiving and inspecting the returned item, we will issue a store credit or dispatch your replacement item within 5 to 7 working days.
Please note: Customers are responsible for return shipping costs unless the item delivered was damaged or incorrect.

Damaged or Faulty Items

If you receive an item that is damaged or structurally faulty, please contact our Customer Care team within 48 hours of delivery with clear visual proof. We will arrange a replacement or complete refund at no extra cost to you.